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FAQs

Express track and trace courier services are provided for all orders. Our standard delivery charge is £6. Orders over the value of £25 are eligible for free delivery. Delivery time within 2 to 3 working days.

 

We accept Paypal, Visa, Mastercard, bank transfer or school order number. If you have concerns or queries regarding the shopping card, you can email us directly.

Select a free book of your choice on any order over £100.

Ordering online is the fastest way to receive your order. To speak to one of our sales consultants please call 020 3773 9620 or email sales@prim-ed.com. Alternatively, fax your order to 020 3773 9535  or mail it to:

Prim-Ed Publishing, Marshmeadows, New Ross, Co. Wexford Y34 TA46.

 

 

 

The postage cost for International orders is calculated at checkout.

You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. Should you wish to return a product within the 14 days the goods must be in saleable quality and returned without any damage or alteration. In the case of our boxed products, all shrink wrap and the original shipping box must be intact.

You are liable for any return postage or freight costs. Please download our returns form here and place this in the box. If a returns form is not present we will not be capable of processing your return.

In the unlikely event that a product is damaged in transit, please call us on 020 3773 9620. Alternatively, you can E-mail sales@prim-ed.com, please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.

In the case of digital content, the cooling-off period expires when the downloading or streaming starts.

To purchase an ebook, you must first add the ebook to your cart. Once in the checkout process you will need to create an account or log in to an existing account and accept the our copyright disclaimer. An ebook has to be paid in full at time of purchase, and we do not cater for invoice options with ebook purchases. 

Once payment is processed, your ebook is instantly available to download from your account. The ebook file must be downloaded to a Desktop and the download will be a .zip file.

Once unzipped, the final format of your ebook will be a .pdf file.

Our ebooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the ebook.