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Returns Policy

Returns Policy

You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. Should you wish to return a product within the 14 days the goods must be in saleable quality and returned without any damage or alteration. In the case of our boxed products, all shrink wrap and the original shipping box must be intact.

You are liable for any return postage or freight costs. Please download our returns form here and place this in the box. If a returns form is not present we will not be capable of processing your return.

In the unlikely event that a product is damaged in transit, please call us on 020 3773 9620. Alternatively, you can E-mail sales@prim-ed.com, please provide an image of the product that is damaged in your email. We will arrange a collection and resend the product to you free of charge.

In the case of digital content, the cooling-off period expires when the downloading or streaming starts.